Our Retail Customers (You, Your) who purchase both parts and labor from us and retain the receipt from such purchase. A Retail Customer is defined as a general consumer who contacted Us directly and not through an active auto club membership or insurance company. You must keep Your receipt as proof of purchased parts, service and date of sale and submit a copy of the receipt with a warranty claim.
What Does This Warranty Cover?
Parts and labor to repair or replace covered items not to exceed the original purchase price of the key(s), ignition, lock and or remote fob(s) or $400, whichever is less, on all products purchased. If full replacement is required due to loss, a limit of one key/remote in the 12 month period. If Your purchase was precipitated by referral from Your active membership in an established auto club or insurance company, Your warranty coverage is limited to repairs only. Warranty valid only from participating Pop-A-Lock franchise locations in the United States and Canada.
What Does This Warranty Not Cover?
Customer’s loss of time or compensation, directly or indirectly related or incidental to loss of use of parts and labor purchased from Us. Parts, labor and material loss not listed and paid for on the original invoice. More than one key or remote fob replacement within Period of Coverage. Extended trip charges to complete a warranty claim. Dead batteries in electronic remotes/fobs/parts. Lost or stolen locks/keys/remotes purchased through active membership in an auto club. Cost of lockout services.
What is the Period of Coverage?
Warranty coverage begins on the date of purchase, then becomes expired on the same date, 12 months after the date of purchase.
What Will We Do to Correct Problems?
If parts purchased from Us become un-useable for any reason, We will repair, reprogram or replace same parts and labor with a new or remanufactured part of the same kind and quality.
What We Will Not Do?
We will not travel beyond or ship parts outside our local service area or honor any claim that has been submitted after date of warranty coverage period expiration. We will not replace a remote fob if it can be repaired. We will not replace a key or remote fob if its location is known and can be reasonably retrieved or if already replaced within the coverage period.
What Must Customer Do?
To be eligible for warranty coverage, Customer must present a valid copy of the original invoice or receipt to our warranty administrator, RoadAngel by calling For assistance contact RoadAngel at 888-383-1076 during normal business hours. You must replace battery in remote key fob when necessary to assure optimum performance and prevent potential lockout situation.
How You Can Get Service
You may call Your local Pop-A-Lock locksmith location shown on your invoice/receipt or RoadAngel at 888-383-1076 to submit a warranty claim. We will verify coverage then dispatch a Pop-A-Lock locksmith to complete the covered service. Upon completion, RoadAngel will pay the participating Pop-A-Lock franchise locksmith directly for covered warranty claim services. Any completed parts or service not covered by the warranty will be Your responsibility.
This Warranty is subject to change and complies with the Magnuson-Moss Warranty Act enacted by U.S. Congress in 1975. This Warranty is enforced by the Federal Trade Commission www.ftc.gov and administered by RoadAngel, a service mark of RoadClubs.com, LLC a Texas Limited Liability Company.
For questions specific to this Warranty, ask your Pop-A-Lock team member or contact RoadAngel at 888-383-1076 or email [email protected].
804-232-5625Ampthill, Ashland, Bellevue, Bon Air, Carson, Charles City, Chesterfield, Colonial Heights, Dinwiddie, East End, Forest Hill, Fort Lee, Glen Allen-Hanover, Glen Allen-Henrico, Hanover, Highland Springs, Hopewell, Lakeside, Manquin, Mechanicsville, Midlothian-Powhatan, Montpelier, Montrose Heights, Northside, Petersburg, Prince George, Providence Forge, Ridge, Rockville, Sandston, Sandy Hook, Saunders, Stewart, Studley, Varina, West Creek, West End, Westhampton