PRIVACY POLICY

Last Updated: January 8, 2026

1. Introduction

Pop-A-Lock® (“Pop-A-Lock,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and limit the use of information associated with our services, including SMS/text messaging communications.
By requesting services, contacting us, or providing your phone number, you consent to the practices described in this policy.

2. Scope of This Policy

This policy applies to information collected through:

• https://www.popalock.com and related Pop-A-Lock websites
• Phone calls, SMS/text messages, and electronic communications
• Locksmith, roadside, and security service requests

3. Information We Collect

We collect only information voluntarily provided by customers, including:

• Name
• Phone number
• Service-related details necessary to fulfill a request
• SMS opt-in and opt-out records
• Transactional service communication history

4. Purpose of SMS Communications

SMS messaging is used exclusively for transactional and accessibility-related purposes, including:

• Allowing customers, including hearing-impaired individuals, to complete service requests without verbal communication
• Providing checkout or order-access links following a phone call
• Confirming service requests
• Providing real-time service updates
• Delivering invoices and post-service satisfaction surveys

SMS communications are not used for marketing or advertising purposes.

5. Message Control & Contact Instructions

Customers may control SMS communications at any time:

• Reply STOP to opt out
• Reply HELP for assistance
• Contact us directly using the information below

If you receive SMS communications and wish to contact the sender regarding your data or messaging preferences:
Email: info@popalock.com
Phone: 1-800-767-2562
Website: https://www.popalock.com/contact-popalock/

6. Data Transfer & Sharing

Your data will not be transferred to external organizations under any circumstances.
We do not sell, share, rent, disclose, or transfer customer data to third parties, subsidiaries, affiliates, or external organizations for any purpose.

7. Data Protection Measures

We are committed to protecting your information and have implemented technical and organizational safeguards to prevent unauthorized access or sharing, including:

• Strict internal access controls
• Role-based system permissions
• Access limited to authorized personnel only
• Administrative and technical safeguards to protect stored and transmitted data

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Franchise System Notice

Pop-A-Lock operates as a franchise system. Local franchise locations may display location-specific versions of this policy reflecting their contact information.

10. Changes to This Policy

We may update this policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns regarding SMS communications, your data, or this Privacy Policy:
Email: info@popalock.com
Phone: 1-800-767-2562
Website: https://www.popalock.com/contact-popalock/