What Our Customers Are Saying

We think our employees are great, and we're proud of the work we do. At Pop-A-Lock of Greater Rochester, we believe in providing our customers with exceptional service and high-quality craftmanship. But don't take our word for it. Here's what our customes are saying. Want to leave feedback? You can do that on Google, Facebook, Angie's List, Yelp, and the Better Business Bureau


"Adam was here this morning he was VERY polite, professional, and knowledgeable will recommend to anyone looking for a locksmith."

~ Suzanne W., December 2017, https://bit.ly/2AF6JqU


"I have used this company at least 6 times and have always had a greater experience. These guys are always professional and have always done an outstanding job. I had them out to rekey all my locks and install a new deadbolt. Tyler was the person who showed up and he did a outstanding job. He was very knowledgeable and went out of his way to do a great job. I also have had Adam out for some work and he did a excellent job also. If you do not use these guys for your locksmith needs, you are crazy."

~ Casey B., October 2017, https://bit.ly/2AF6JqU


"Tyler was awesome! He took care of switching all our locks, installing deadbolts, and was really kind and patient with my very inquisitive 11 year old! He gave us lots of home security tips as well. It's so nice to work with kind friendly people!"

~ Sandy A., June 2017, https://bit.ly/2Bgjg7m


"Extremely professional and knowledgeable locksmith. I would definitely use them again."

~ Regina A., February 2017, https://bit.ly/1N07BGJ


"I recently moved into my new home and my realtor highly recommended Pop-A-Lock and I happy that I did. The technician that came out "Tyler" was friendly, punctual, and professional. He took the time to explain how the procedure, guided me on the installation that was perfect for my needs. I would recommend Pop-A-Lock for all of your locksmith needs. They aren't the cheapest but they are "REAL" full time locksmiths by trade and worth every penny. Thank you for the excellent service."

Miovo 2000, February 2017, https://bit.ly/1N07BGJ


"Great service! Tyler not only rekeyed our locks but fixed the DYI mistakes that existed, gave sound advice on security matters, and improvised a solution which preserved the integrity of our front door while adding functionality. He knew his trade, gave friendly on-time service and charged a fair price just as quoted. Highly recommended.

~ Bill A., August 2016, https://bit.ly/1N07BGJ


"I lost my key to an older kryptonite U-Lock. After a few weeks of looking for the key I finally gave up and decided to call a locksmith to remove the lock Tyler from Pop-A-Lock was able to crack the lock so I could get it off the bike rack. Very professional and helpful. He even gave me some lubricant for my bicycle chain that had rusted over. Would highly recommend."

~ Andrew S., July 2016, https://bit.ly/1N07BGJ


"After having issues with my key for a few weeks , Dan came out to my house and replaced it for me. Exceptional customer service."

~ Rachel A., June 2016, https://bit.ly/1N07BGJ


"Tyler came out to my mom's home within 15 min on an Easter Sunday after my mom's purse was sadly stolen at church. He gave recommendations that fit her personal needs and didn't just try to up-sell. He changed the lock to one that is more secure within a half hour. He was kind and considerate and helped to make a pretty horrible situation as painless as possible. I highly recommend this company."

~ Anne C., April 2016, https://bit.ly/1N07BGJ


"Pop-A-Lock did a fantastic job re-keying our house and the locksmith had great customer service skills! They did exactly what we need for the exact price they quoted us. No hidden fee and no mistakes! Tyler went above and beyond to complete the job."

~ Matthew C., 11/24/15, https://bit.ly/1N07BGJ


"Pop-a-lock is awesome! They saved my day, great experience working with Tyler!"

~ Shakerra M., 9/25/15, https://bit.ly/1N07BGJ


"My husband and I called for help on Labor Day. We lost our truck keys and being a holiday the dealerships were closed. Dan from pop a lock of Rochester came to save us and was able to make us a new set of keys for a 2014 Dodge RAM dump truck that I was told only a "dealership" could do the programing for the special key fobs needed AND BY THE WAY DEALERSHIP WANTED DOUBLE THE PRICE! I highly recommend Pop a lock of Rochester."

~ Carin C., 9/7/15, https://go.bbb.org/1FC3MSF


"Tim came out and made a new key for me. The customer service was amazing and he went above and beyond what he had to do. I would recommend this to anybody that needs to get a new key for their car."

~ Brendan F., 6/12/15, https://bit.ly/1UM0YcI


"These guys are amazing! Tyler and Beth came to our new house at the end of the day and stayed far past normal business hours to be sure the job got done. The locks that were already on our doors had been installed very poorly, and they did extra work to fix the problems and didn't charge us any more. They even had recommendations for security systems and other safety measures! Everyone in Rochester should use Pop-A-Lock!"

~Jason P., 6/3/15, https://bit.ly/1UM0YcI


"The lock on the door stuck such that we could not even open the door. The Pop-A-Lock smith came promptly and fixed the problem. He used as many old parts as he could to save us from buying new ones. Then, he fixed the hinges on our door (which is original with our 100 yr old house) putting in long screws to compensate for the stripped holes. For free! And, wiped up the melting snow that he couldn't help bringing in with his own towel. This was a great experience, glad some companies still have such values!"

~ Clara K., 1/17/15, https://bit.ly/1N07BGJ