Pop-A-Lock of Honolulu recently received the 2013 Towman ACE Award for the 2nd consecutive year in a row by The American Towman Magazine.  The award is given to the businesses that meet estimated time of arrivals (ETA’s), customer satisfaction, and professionalism.  Only the top 1% of towing operators in the United States receive this recognition.

“Providing excellent and unsurpassed customer service is one of the pillars of our business model,” said Cathy Walker, co-owner of Pop-A-Lock of Honolulu.  “Receiving this award two years in a row signifies that our focus on client service and its emphasis during our employees’ professional development training are meeting our company goals.”

The Walker’s received the official ACE Award Certificate on November 16 at the Baltimore Tow Show in Baltimore, Maryland.  In addition to the certificate, the 2013 ACE Silver Buckle was also given.  The ACE Award is co-sponsored by GEICO, the National  Automobile Club, and Coach-Net.

“With the huge mix of people and cultures ranging from locals, military personnel, and both domestic and international tourists on the island, it can be challenging to meet everyone’s expectations of top service.  Pop-A-Lock of Honolulu not only does it, they do it with extremely high customer satisfaction scores 2 years in a row,” said Rob Reynolds, Director of Operations for Pop-A-Lock.  “Cathy and Jack Walker and their team perform small miracles every day for our roadside and locksmith services customers.  The roadside service requirements in Oahu are very challenging.  Pop-A-Lock of Honolulu has done a fantastic job of zoning out the island for maximum efficiency and minimum ETA achievement.”

For more information about the services provided by Pop-A-Lock of Honolulu, go to www.popalockoahu.com.

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