Below are some of the more common questions we answer every day. Have a question that isn't answered in our FAQ? Call us at 585-244-5000!

A: A trained locksmith with the proper tools can create a key to virtually any vehicle. Pop-A-Lock partners with world class vendors to have the latest and best technology available to produce your key.
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"Do Not Duplicate," "DND" and similar messages stamped onto a key make little difference to key cutters. Most will still make a copy of the key. In order to prevent key duplication, you need a restricted or proprietary key. This adds the additional complication of having to acquire the specialty blanks in order to duplicate the key. Pop-A-Lock can help you determine which option is right for your needs.

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A legitimate locksmith will be able to rekey your locks so that the old key won't work and a new key will work. Additionally, Pop-A-Lock can provide you with a security survey of your home or business to identify areas that may have a security problem.

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There is no single lock, security system or key that provides impenetrable security. However, having the correct locks for your doors will make your home more secure. A Pop-A-Lock locksmith can conduct a security audit to identify weaknesses and apply practical solutions to enhance your safety and security in layers.

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Yes, we do. Pop-A-Lock was started by law enforcement officers who were all too familiar with the potentially tragic consequences of children being locked in cars. Since the PALSavesKids™ program was started, Pop-A-Lock has rescued hundreds of thousands of kids nationwide.

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Although we are based in the North Winton Village area of Rochester, Pop-A-Lock of Greater Rochester is strictly a mobile company at this time. We do not have a storefront. Instead, we come to you.

A: A trained locksmith with the proper tools can create a key to virtually any vehicle. Pop-A-Lock partners with world class vendors to have the latest and best technology available to produce your key.
A: Because we are a mobile service, our pricing is based on your distance from our office. We don't need your exact address to provide a quote, but we do need a general idea of where you'll need service.
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Locksmithing would be much easier if every car used the same type of key. However, just like the locks on your house, each manufacturer requires its own key. Keys can vary by model and even from one year to the next. Therefore, we need a lot of information to make sure we give you the most accurate quote. Some of the information we need to know is:

Do you have any working keys? It's quicker and less labor-intensive (and cheaper for the customer) to make a duplicate key than to generate a new one. And with some vehicles, making a new key from scratch requires reflashing your car's computer, which takes much longer than a typical keymake.

What is the year, make and model of your vehicle? Yes, we do need to know all three of those. This tells us whether you'll need a programmed key (and whether we have the correct programming software), the style of key and options for remotes and keys with buttons built in (known as "remote head keys").

Did you use the same key to unlock the door and start the car? Most cars on the road today have one key that works all locks on the car, although there are some older vehicles that came with a two-key system. If your car is supposed to have only one key, but you use different keys for the door and ignition, we might need to replace the ignition in order to make you a new key to start your car.

Where is your vehicle located? We don't need an exact address if you're looking for a quote. However, our pricing is based on the service location, so we do need a general idea of where you are.